FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! However, this depends on whether or not your order has been shipped. If your order has not yet been shipped we will be more than happy to cancel your order.
If your order has already been shipped and the item(s) do not work out, make sure to exchange for a preferred style or return for a refund. Return shipping costs are at the customers expense.
Shipping, Returns & Exchanges
All orders are shipped via Australia Post
Where do you ship from?
All orders are dispatched from our warehouse in Melbourne, Australia.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you cover the cost of returns?
Return shipping costs are at the customers expense.
Do you accept returns on sale items?
Any items on sale cannot be returned.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
How long does shipping take?
Within Australia –
Standard Delivery is 3-5 Days with Australia Post
Express Delivery is 1-2 Days with Australia Post
Please refer to the Shipping Page for more details in regards to shipping.
Get in touch
Have questions about your order, or a general enquiry?