FAQ?

FREQUENTLY ASKED QUESTIONS

 

WHERE DO YOU SHIP FROM?

All orders are dispatched from our warehouse in Melbourne, Australia.

 

DO YOU COVER THE COST OF RETURNS?

Return shipping costs are at the customers expense.

 

DO YOU ACCEPT RETURN ON SALE ITEMS?

Any items on sale cannot be returned.

 

HOW LONG DOES SHIPPING TAKE?

Within Australia –

Standard Delivery is 3-5 Days with Australia Post

Express Delivery is 1-2 Days with Australia Post

Please refer to the Shipping page for more details in regards to shipping.

 

CAN I EXCHANGE MY PURCHASE FOR ANOTHER SIZE IF IT DOESN’T FIT?

We are very flexible with our exchanges in the case that your item(s) do not fit. Please email us at customerservice@luthermelbourne.com with the subject line ‘CHANGE OF SIZE’

 

CAN I FIND YOUR PRODUCTS IN STORE?

No. At this point in time we are only based online.