Essentials Hoodie (Marle White)

For all orders we offer AUD $10 Standard Shipping, and AUD $15 for Express post within Australia. Any orders over $150 within Australia receive free shipping. See below for International Shipping Times & Pricing.

SHIPPING WITHIN AUSTRALIA

Standard Shipping: 3 - 7 Business Days*

Express Shipping: 1 - 2 Business Days*

All shipping addresses are to be written in English. If the incorrect address is provided and your order has been shipped, customers will incur a reshipping fee. The details you enter when placing an order is the exact information our systems receive, so please make sure all your details are correct before placing the order.

Please email customerservice@luthermelbourne.com if you have entered the wrong address and we will do our best to fix everything as soon as possible for you.

*Please keep in mind that these are estimated timeframes provided by Australia Post, and occasional delays may occur due to circumstances beyond our control.

SHIPPING TO NEW ZEALAND

All orders are shipped with Australia Post

Standard International ($23 NZD): 4 - 7 Business Days*

Express International ($35 NZD): 2 - 5 Business Days*

*Please keep in mind that these are estimated timeframes provided by Australia Post, and occasional delays may occur due to circumstances beyond our control.

SHIPPING TO THE US

All orders are shipped with Australia Post

Standard International ($15 USD): 5 - 10 Business Days*

Express International ($24 USD): 3 - 6 Business Days*

*Please keep in mind that these are estimated timeframes provided by Australia Post, and occasional delays may occur due to circumstances beyond our control.

SHIPPING TO THE UK

All orders are shipped with Australia Post

Standard International ( £14.00 GBP): 4 - 8 Business Days*

Express International ( £20.00 GBP): 3 - 5 Business Days*

Please note that for orders shipped to the UK, import duties, taxes, and VAT may apply. These fees are the responsibility of the customer and are not included in the total purchase price or shipping cost. We recommend checking with your local customs office for more information regarding any applicable taxes or duties before placing your order.

*Please keep in mind that these are estimated timeframes provided by Australia Post, and occasional delays may occur due to circumstances beyond our control.

SHIPPING TO CANADA

All orders are shipped with Australia Post

Standard International ($22 CAD): 5 - 9 Business Days*

Express International ($32 CAD): 3 - 6 Business Days*

Please note that for orders shipped to Canada, import duties, taxes, and customs fees may apply upon arrival. These charges are the responsibility of the customer and are not included in the total purchase price or shipping cost. We recommend checking with your local customs office to learn more about any applicable fees before placing your order.

*Please keep in mind that these are estimated timeframes provided by Australia Post, and occasional delays may occur due to circumstances beyond our control.

HOW DO I TRACK MY ORDER?

All Australian orders are shipped via Australia Post. This means you’ll receive real time updates of your orders status direct to your nominated email at checkout. Updates will occur once your parcel is in transit.

Please allow 1-2 days for dispatch.

If you have any problems please feel free to contact us at customerservice@luthermelbourne.com and we will do our best to help you ASAP.

HOW DO I CHANGE MY SHIPPING ADDRESS?

In the case that you need to change your shipping address/details, please email customerservice@luthermelbourne.com within 2 hours of placing your order. Please include in the subject line ‘CHANGE OF SHIPPING ADDRESS’ when emailing us so we can request for the details to be changed.

I DIDN’T RECEIVE A CONFIRMATION EMAIL?

Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email please email customerservice@luthermelbourne.com to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.

AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?

Orders purchased online cannot be picked up as we are only based online at this current time. Therefore returns also cant be dropped off, they need to be addressed with out Customer Service team. 

If you have any further questions please feel free to reach out to us at customerservice@luthermelbourne.com and we will get back to you as soon as we can.

WHERE DO YOU SHIP FROM?

All orders are dispatched from our warehouse in Melbourne, Australia.

DO YOU COVER THE COST OF RETURNS?

Return shipping costs are at the customers expense.

DO YOU ACCEPT RETURNS ON SALE ITEMS?

Any items on sale cannot be returned. 

HOW LONG DOES SHIPPING TAKE?

Within Australia –

Standard Delivery is 3-5 Days with Australia Post

Express Delivery is 1-2 Days with Australia Post

Please refer to the Shipping page for more details in regards to shipping.

CAN I EXCHANGE MY PURCHASE FOR ANOTHER SIZE IF IT DOESN’T FIT?

We are very flexible with our exchanges in the case that your item(s) do not fit. Please email us at customerservice@luthermelbourne.com with the subject line ‘CHANGE OF SIZE’

CAN I FIND YOUR PRODUCTS IN STORE?

No. At this point in time we are only based online.

How to Wash:

• Cold Wash Inside Out
• Hang Dry Only, No Tumble Dry
• Do Not Iron Over Print